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Cancellation and Refund Conditions

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  2. Cancellation and Refund Conditions

CANCELLATION AND RETURN POLICY

This text explains the cancellation and return procedures applicable to purchases made through Mobilyam İnegölden Mobilya ve Gıda Ticaret Limited Şirketi (hereinafter referred to as “www.mobilyaminegolden.com”) within the framework of applicable legislation and contractual provisions.

1. RIGHT OF WITHDRAWAL AND TERMS OF USE

Buyers who qualify as consumers may exercise their right of withdrawal within 14 (fourteen) days from the date of delivery of the product, without providing any reason and without paying any penalty. The main rules regarding the exercise of the right of withdrawal are as follows:

  • To exercise the right of withdrawal, it is sufficient to notify www.mobilyaminegolden.com via e-mail, telephone, or the website within the specified period.

  • The product to be returned must be sent together with all accessories and in its original packaging.

  • The returned product must be unused and must not be damaged, defective, or harmed due to misuse.

  • Any promotional or campaign items provided as gifts must be returned together with the main product.

  • The burden of proof regarding the exercise of the right of withdrawal lies with the buyer.

2. RETURN PROCESS AND LOGISTICS CONDITIONS

The buyer is obliged to return the product within 10 (ten) days from the date on which the notification of withdrawal is made.

  • If the product is returned via the cargo company designated by www.mobilyaminegolden.com, the buyer shall not be held responsible for return shipping costs.

  • Shipping costs for returns made using the return code generated through the website are covered by www.mobilyaminegolden.com.

  • All shipping costs are borne by the buyer for returns made through cargo companies other than the designated one or without generating a return code through the system.

3. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

In accordance with legal regulations, the right of withdrawal cannot be exercised for the following products and situations:

  • Products prepared in line with the buyer’s requests or personal needs, including custom-sized or specially designed products.

  • Purchases made for donation or aid purposes, as these are deemed to have entered into performance and are therefore non-refundable.

  • Products whose protective elements such as packaging, tape, or seals have been opened after delivery and which are unsuitable for return due to health or hygiene reasons.

  • Hygienic products: Due to their nature, these are personal-use items and cannot be returned for hygiene reasons (e.g., mattresses, pillows, etc.).

  • Installed products: Products that arrive disassembled but are installed by our teams, professional installation teams, or the customer cannot be returned.

  • Refunds are not issued for products returned without their original packaging. If the original packaging is missing, please ensure that the product is packaged securely to prevent damage during cargo or logistics (transportation).

  • If the product has a manufacturing defect, it may be returned free of charge within 30 days. To determine whether the issue is a manufacturing defect, you may be asked to provide visual and written details for submission to the production units.

  • For discretionary returns of products for which a shipping fee was charged, the shipping fee is non-refundable. For discretionary returns of products for which no shipping fee was charged, returns are accepted subject to a 25% return shipping fee.

  • Article 5: End-of-series products cannot be returned. Therefore, please carefully review the detailed information on the product detail page regarding end-of-series items.

  • Product dimensions are specified on our website. Returns due to incompatibility with your home dimensions are outside the scope of our return policy. Before purchasing, please ensure that the product can be transported within your building, fits into your room, and can pass through doors.

  • For products delivered by cargo, please check the package for damage at the time of delivery. If any damage is detected on the package or the product, request a “Damage Assessment Report” from the cargo officer and do not accept the delivery. Alternatively, if you decide to отказаться from the product without opening it upon delivery (possible only in cases other than those stated above, such as custom size or color changes), you may refuse delivery and return it via cargo. In both cases, please contact our sales consultants at +90 544 711 55 55.

  • Refunds will be processed within 7 business days after the product reaches www.mobilyaminegolden.com, provided that it is undamaged and complies with the return conditions, except for the situations stated above.

  • The return conditions stated above apply only to purchases made through our website. For returns related to purchases made in our physical stores, please contact your sales consultant.

  • Services performed instantly in electronic environments or intangible goods delivered instantly to the consumer.

4. ORDER CANCELLATION AND STOCK STATUS

During order processing, www.mobilyaminegolden.com reserves the right to apply cancellation procedures under the following conditions:

  • If the ordered products are out of stock, www.mobilyaminegolden.com will notify the buyer within 15 business days, and the parties are free to cancel the order.

  • If the product price is not paid for any reason or is canceled in bank records, www.mobilyaminegolden.com is released from its obligation to deliver the product and may cancel the order.

  • If force majeure events (earthquake, flood, logistics disruptions, etc.) last longer than 35 days, the buyer may terminate the contract and request a refund of the amount paid.

5. REFUND PROCEDURE

If the right of withdrawal is exercised properly, www.mobilyaminegolden.com will issue a refund within the legally prescribed period following receipt of the product.

  • For payments made by credit card, refunds will be issued to the same card used; www.mobilyaminegolden.com is not responsible for delays caused by banks.

  • Refunds for payments made via bank transfer or EFT will be issued to the IBAN number provided by the buyer in the system.

  • If returning the product results in the cancellation of campaign conditions, the discount amount applied at the time of purchase will be deducted from the refund amount.

6. NOTIFICATION OF DAMAGED OR DEFECTIVE PRODUCTS

The buyer is obliged to inspect the products upon delivery and to immediately report any detected deficiencies.

  • Clearly visible defects must be reported to www.mobilyaminegolden.com within 2 (two) days from the delivery date.

  • Hidden defects that could not be detected at the time of delivery must be reported within 2 days from the date they are discovered.

  • For products damaged during transportation, a “Damage/Condition Assessment Report” must be prepared by the cargo officer and submitted during the return process.

  • For returns of products in the technical category, defect determination is based on reports prepared by authorized service centers or the relevant departments of the brand.

Seller: Mobilyam İnegölden Mobilya ve Gıda Ticaret Limited Şirketi
Address: Mahmudiye Mah. Ertuğrulgazi Cad. No:131, İnegöl / Bursa
Web: www.mobilyaminegolden.com